IT, ICC, & Tech Support

Key Links

2019 Team Members

IT & ICC Board Liaison - 

IT Lead - Izzy - Izzy@apogaea.com | 720-340-1423

IT Lead System Admin - cybr@apogaea.com

IT System Admin - bunnybeebz@apogaea.com

Web Dev Lead - Open

ICC Lead  - Open

ICC Moderator - Open

Wiki Lead - Matt Capanna

VolDB Lead - Chris Dobell - cdobell@apogaea.com 

VolDB Dev lead  - Aaron Merriam "Piper"

Goals & Priorities

Role Details

IT Lead

This person will be the IT Guru for Apogaea and will set the direction for the IT & ICC departments

Here’s what we’re looking for:

* Responsiveness to emails and general availability. This is a leadership role and is part of internal communication channel known as “Ground Control”.

* Experience managing domain names, hosting accounts, control panels, and other misc systems. We need re-organizational help on this front as well.

* Ability to work with and manage volunteers. As department lead, you’ll be organizing a team, not just flying solo.

* Willingness to own new projects, build teams, collect resources, and generally ensure snazzy execution.

* Reliability and integrity. An entire community is trusting you with the keys to our IT infrastructure.

* Google Apps platform knowledge. Our operation depends on this platform every day.

Systems Administrator

This person will be the primary administrator of Google and other resources used by Apogaea.com

Here’s what we’re looking for:

* Experience managing users and group. This is the primary task of this role.

* Google Apps platform knowledge. Our operation depends on this platform every day.

* Experience managing domain names, hosting accounts, control panels, and other misc systems.

* Reliability and integrity. An entire community is trusting you with the keys to our IT infrastructure.

Web Dev Lead

Lead on website back-end and management, including source control, and application & plug-in management. This person must know Word Press and the LAMP stack.

ICC Lead

The Internal Communications & Collaborations lead is responsible for working with the various department leads to find, document, and implement tools and processes to improve communications and collaboration. This includes, but is not limited to the wiki, discussion groups/forums, task & date tracking, and contact management solutions. This person will work with each department to find out about their current needs, pain points, look at possible solutions, and on implementing and training org members on solutions.

Currently our communications & collaborations solution is built on Google Apps, GMail & Groups. Google Discussion Groups/Forums are being used for election, candidates, and policy discussions. These groups can be accessed here: https://groups.google.com/a/apogaea.com/forum | Short URLs for active one: http://bit.ly/ApoElection, http://bit.ly/ApoCandidates, http://bit.ly/ApoPolicyQA. CATS and other teams may also be using this platform. In the future a MUCH better platform is needed.

The Wiki Lead and the ICC Admin & Moderator will report to the ICC Lead.

Wiki Lead

As Apogaea grows, so does our document archive, the ApoWiki. We’ve worked hard to get things cleaned up and organized, but we’re looking for someone to help maintain our documentation into infinity and beyond. Primarily, this role will involve making updates and managing content. The ApoWiki is our Google Sites based wiki system. The interface is entirely gui based and relatively simple to learn. The content is extensive. In addition to managing the ApoWiki , you would work directly with all Apogaea departments to gather, edit and update policies and procedures as well as be encouraged and empowered to help pursue better solutions and practices.

Wiki To Dos Page

ICC Admin & Moderator

This person will work with the ICC Lead to implement, configure, and train users on using the various communications and collaboration solutions. They will also be responsible for carrying out basic administration and moderation tasks on those solutions. They will the primary contact for department leads to work with any ICC questions or training needs.

Mission Statement

To provide the tools and platforms needed by the organization to communicate and collaborate on tasks with a high level of visibility, accountability, and data protection.

Contact Apogaea IT / Tech Support: it@apogaea.com

This department is responsible for creating and managing access to Apogaea resources, included but not limited to Google Apps and Apogaea.com backend (WordPress). In 2014 the department has taken on the additional role of coming up with and managing a collaboration solution to improve communications and cut down on the digital noise. The department now includes the Internal Communications & Collaboration (ICC) team.

+Nav Pane

+On dept page, need a list that's just a link to each page.

+link to GDrive folder

+add table of contents for sections on this page

+links to subpages

Department Overview

Department Structure (i.e. BAMF)

Important Contact Information

Board Member Liaison

Department Roles and Positions

Department Policies

Links to Google Drive Documents

Important Links

Other Items

From existing “IT, ICC, & Tech Support” page:

Information Technology and Internal Communications & Collaboration

Home | Apogaea Account & Profile Information | IT Processes

VolDB | Infrastructure Info | Short URLs | email & Access Groups | Accounts | GAM | Welcome to Apogaea email template