IT, ICC, & Tech Support

Key Links

• Answers to common issues: See the How-to Guides

• Apogaea Account & Profile Information

  • • Go here for links to get an account for someone in your dept or to confirm a yearly Ignition or Spark members

• IT Processes

• IT Logins - Very limited access

2024 Team Members

• IT Board Liaison - Struggle Buss

• IT Lead - Izzy - Izzy@apogaea.com | 720-340-1423

  • IT XO - Open

  • IT System Admin - Open

  • Web Site Lead - Wilder@apogaea.com 

  • Wiki Lead - Badger@apogaea.com 

  • VolDB Lead - Rachel Fish

Goals & Priorities

1. Provide an account for members to access Apogaea resources

2. Help manage and protect org data   

3. Provide account assistance and management within 24 hours for existing account and 72 for new accounts

4. Provide an e-mail platform for members to communicate in a timely fashion

5. Provide a platform to allow members to collect and disseminate information from community members

6. Provide collaboration platforms to allow members to share tasks, dates, ideas, contacts, suggestions, and to communicate on topics that is persistent and can be viewed at their leisure

Role Details

IT Lead

This person will be the IT Guru for Apogaea and will set the direction for the IT & ICC departments

Here’s what we’re looking for:

• Responsiveness to emails and general availability. This is a leadership role and is part of internal communication channel known as “Ground Control”.

• Experience managing domain names, hosting accounts, control panels, and other misc systems. We need re-organizational help on this front as well.

• Ability to work with and manage volunteers. As department lead, you’ll be organizing a team, not just flying solo.

• Willingness to own new projects, build teams, collect resources, and generally ensure snazzy execution.

• Reliability and integrity. An entire community is trusting you with the keys to our IT infrastructure.

• Google Apps platform knowledge. Our operation depends on this platform every day.

Systems Administrator

This person will be the primary administrator of Google and other resources used by Apogaea.com

Here’s what we’re looking for:

• Experience managing users and group. This is the primary task of this role.

• Google Apps platform knowledge. Our operation depends on this platform every day.

• Experience managing domain names, hosting accounts, control panels, and other misc systems.

• Reliability and integrity. An entire community is trusting you with the keys to our IT infrastructure.

Web Dev Lead

Lead on website back-end and management, including source control, and application & plug-in management. This person must know Word Press and the LAMP stack.

ICC Lead

The Internal Communications & Collaborations lead is responsible for working with the various department leads to find, document, and implement tools and processes to improve communications and collaboration. This includes, but is not limited to the wiki, discussion groups/forums, task & date tracking, and contact management solutions. This person will work with each department to find out about their current needs, pain points, look at possible solutions, and on implementing and training org members on solutions.

Currently our communications & collaborations solution is built on Google Apps, GMail & Groups. Google Discussion Groups/Forums are being used for election, candidates, and policy discussions. These groups can be accessed here: https://groups.google.com/a/apogaea.com/forum | Short URLs for active one: http://bit.ly/ApoElection, http://bit.ly/ApoCandidates, http://bit.ly/ApoPolicyQA. CATS and other teams may also be using this platform. In the future a MUCH better platform is needed.

The Wiki Lead and the ICC Admin & Moderator will report to the ICC Lead.

Wiki Lead

As Apogaea grows, so does our document archive, the ApoWiki. We’ve worked hard to get things cleaned up and organized, but we’re looking for someone to help maintain our documentation into infinity and beyond. Primarily, this role will involve making updates and managing content. The ApoWiki is our Google Sites based wiki system. The interface is entirely gui based and relatively simple to learn. The content is extensive. In addition to managing the ApoWiki , you would work directly with all Apogaea departments to gather, edit and update policies and procedures as well as be encouraged and empowered to help pursue better solutions and practices.

Wiki To Dos Page

ICC Admin & Moderator

This person will work with the ICC Lead to implement, configure, and train users on using the various communications and collaboration solutions. They will also be responsible for carrying out basic administration and moderation tasks on those solutions. They will the primary contact for department leads to work with any ICC questions or training needs.